FAQ
SHIPPING
Do you ship to my country?
We deliver to almost all countries worldwide.
Shipping INFORMATION:
FREE SHIPPING for SINGAPORE customers ONLY.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Please note - we cannot undervalue orders, or mark them as a gift.
Can I track my parcel?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.
Do I pay customs & import charges if I live outside the EU?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
Can I change the shipping address?
For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.If you have made a mistake with your shipping details please contact our Customer Services team immediately and we will try to amend them.Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.
PAYMENT
What currencies can I use?
We ONLY accept $USD at this moment.
What payment methods do you accept?
You can use PAYPAL for your order.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each payment.
RETURNS
What is your online returns policy?
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange, which will not include the cost of the original postage and packaging. We are not able to exchange items that appear to have been worn, washed, or are not in original condition.
Returns Terms and Guidelines
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
PRODUCTS
Sizing Information
We understand the importance of purchasing the correct size when ordering online which is why all products have detailed sizing information within their product descriptions.
In most cases the conversions are provided by the brands we stock and these can vary from country to country so we always advise customers to check the actual measurements in inches for clothing and accessories.
If you require any assistance with product sizing please contact our Customer Service Team and they will be more than happy to assist you.
Are all of your products genuine?
Yes, we are licensed stockists for all of our products. They are 100% authentic.
The item I bought is now in sale, can I get the difference refunded?
As an online business our prices change in accordance with trends, customer demand and stock availability. We are therefore unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won't purchase this item first.
ORDER
Where is my order?
If your order has not arrived when you were expecting it then please check the following:
Check you have received a dispatch confirmation email from us.
Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.
Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
Check no one else residing at your address has taken receipt of your parcel.
If you still can't locate your parcel then please contact our Customer Services team with your order number to hand. We will endeavour to find your parcel straight away.
All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.
How do I know if my order was successful?
We will email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.